Delivered by people

Site care plan

Updates, backups and someone to call when it breaks at 22:00.

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The problem this solves

A site is software, and software rots. Plugins go out of date, certificates expire, forms silently stop sending. Almost every "the site is down" emergency was preventable and cheap to prevent.

What is included

  • Core, theme and plugin updates on a schedule
  • Off-site daily backups you can actually restore from
  • Uptime and form monitoring, with an alert to a human
  • Security hardening and malware scanning
  • A monthly report of what changed

What we need from you

  • Admin and hosting access
  • A site built on a platform we can maintain — we will say if not

Packages

Indicative ranges. Every engagement is quoted in writing first — ⛔ no price is hidden behind an email address.

Basic

≈ $1,014.00per monthEstimate · catalogue price $120.00

Backups and updates. The floor.

  • Weekly updates
  • Daily off-site backup
  • Uptime monitoring
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Standard

≈ $2,450.50per monthEstimate · catalogue price $290.00

Adds content edits and a response time.

  • Everything in Basic
  • One hour of edits a month
  • Two business day response
  • Monthly health report
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Priority

≈ $4,985.50per monthEstimate · catalogue price $590.00

For a site that makes money every hour it is up.

  • Everything in Standard
  • Three hours of edits a month
  • Same business day response
  • Quarterly speed and SEO check
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Converted at an indicative rate. The quote is issued in the agreed currency.

How an engagement runs

  1. You send the brief

    A short form, built for this exact service. Five minutes, no call needed.

  2. A person reads it

    Not a bot. Anything unclear comes back as a question in the message thread.

  3. You get a written quote

    Scope, price, timeline and what is not included — in writing, before anything starts.

  4. You accept, or you do not

    Nothing is charged inside this app. Ever. Declining costs you nothing.

  5. The work happens

    You follow it here: status, messages and files in one place.

  6. You get the files and the access

    Source files and account access are yours. You can take them anywhere.

About this service

Does any of this make the invoicing cost money?

No. Documents, exports, clients, recurring invoices and every tool in the service centre stay free forever, whether you order a service here or never open this page again.

Who actually does the work?

People. Every service here is human work — a campaign built by a marketer, a site built by a developer, a logo drawn by a designer. Nothing here is generated and handed to you as if it were made for you.

How is payment handled?

Outside this app, against a normal invoice from whoever delivers the work. No card is stored here and no charge is ever made from this screen.

Is the price on the card the price I pay?

It is the starting point, in the catalogue currency. The binding number is the one in your written quote, after someone has read your brief. Prices shown in your own currency are converted at an indicative rate and are an estimate only.

Can I cancel?

Until you accept a quote, yes — with one click and no reason needed. After work has started, cancellation is a conversation in the order thread, because someone has already spent hours on it.

Which languages do you work in?

The brief lets you pick the working language. Deliverables can be produced in any language this product speaks, and translation is itself a service in the catalogue.

Do you work with businesses in my country?

Design, websites, content and advertising are delivered remotely everywhere. Services tied to local law — bookkeeping, payroll, insurance, contracts — depend on your country, and each service card says which of the two it is.

What if I am not happy with the result?

Every order has a review step before delivery, and the number of revision rounds is written into the quote before you accept it. If it is still wrong, say so in the thread — it stays open until the order is closed.

Ask about Site care plan

One form. A written scope and a price within two working days, or an honest note saying this is not the right thing for you.

Name and email are required. Everything else helps but is optional. This form works without JavaScript and without a captcha.

Already using the free product? These services plug into the same business, and nothing about the free product changes.

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